Manufacturer Warranty

All DuraCore spa covers are manufactured by Spa Cover Products, LLC, an affiliate of Meyco Products, Inc., hereafter referred to as “MANUFACTURER”.

MANUFACTURER warrants to the original owner of this product that if the cover should fail due to a manufacturing or material defect, MANUFACTURER will repair or replace the cover at its discretion, subject to the following terms:

This warranty is in lieu of all other warranties, whether expressed or implied, hereby limited to the scope and duration as outlined below. This warranty is extended only to the original purchaser of the spa cover. Purchaser must provide the original sales invoice which must have been paid in full or a registration must be filled out and on file with the MANUFACTURER. Repairs or alterations made to spa cover by anyone other than authorized personnel will void this warranty or any other warranty whether expressed or implied. In some cases, Consumer may be required to ship fabric, cores or other parts to MANUFACTURER for validation of a claim.

ONE (1) YEAR WARRANTY FOR ALL ELECTRICAL COMPONENTS
All electrical components are hereby warranted with regard to the quality of materials and workmanship for one year from the time of purchase. For claims deemed valid, MANUFACTURER will, at its discretion, either repair the Product, or send replacement parts within 30 days of warranty approval. Warranty does not cover improper use or any of the following:

Immersion of cover in water.
Hurricane, flooding, hail or other extreme weather.
Improper installation.

Shipping and handling charges are NOT COVERED by the Warranty.

Failure to install the cover and/or maintain the cover in full compliance with the Safety and Owners’ Manual and Installation Instructions will VOID Warranty.

FIVE (5) YEAR PRO-RATED WARRANTY FOR FABRIC SKIN
The external fabric which wraps the core “skin” is hereby warranted with regard to the fabric becoming unserviceable because of loss of strength or failure from normal usage and exposure conditions, including sunlight, mildew and atmospheric chemicals. Consumer is responsible for normal care and cleaning of the fabric per maintenance procedures provided by MANUFACTURER. The pro-rated warranty covers fabric only. For claims deemed valid by MANUFACTURER, MANUFACTURER will send replacement skin at a pro-rated cost. It will be the responsibility of the Consumer or Dealer to install the new skin over the core. Warranty does not cover improper use or any of the following:

Chafing or wearing holes in spa cover by dragging over rough surfaces or storing against sharp objects.
Damage caused by excessive scrubbing, improper cleaning chemicals, or damage caused by carrying or moving spa cover by the skirt.
Structural damage due to excessive weight being placed on spa cover.
Torn handles caused by improper use – handles are to be used as a means to open cover— not for use in carrying spa cover or opening spa cover with any load/weight on it.
Impact from other objects including but not limited to falling objects.
Animal damage, including but not limited to pets, farm animals, rodents or other wild animals.
Neglect or abuse of the cover.
Hurricane, flooding, hail or other extreme weather.
Failure to install the cover and/or maintain the cover in full compliance with the Safety and Owners’ Manual and Installation Instructions.
Exposure to extreme heat or cold, reflected light (i.e. from windows or mirrors), sparks (i.e. from fire pits, fireworks, grills, etc.), or to fire.
Failure to maintain proper pool water pH and/or excessive Chlorine or other chemicals applied in excess of their respective labeling.
Damage to the cover due to Chlorine or other chemicals applied directly to the cover.

5-YEAR PRO-RATED WARRANTY AGAINST COVER SAGGING
The internal construction of DuraCore spa covers guards against cover sagging. Manufacturer warrants against cover sagging on all DuraCover covers of any width under normal use.

Warranty does not cover improper use or any of the following:

Damage due to excessive weight being placed on spa cover.
Impact from other objects including but not limited to falling objects.
Animal damage, including but not limited to pets, farm animals, rodents or other wild animals.
Neglect or abuse of the cover.

Pro-Rated Warranty Against Cover Sagging is calculated as listed below

Less than 2 years: $0 plus S/H
Greater than 2 years less than 3 years: 40% prevailing list price + S/H
Greater than 3 years less than 5 years: 75% of prevailing list price + S/H

COVER LIFTERS

Cover lifters have separate warranties through the manufacturer of the lifter. Damage to the skin from a cover lifter or installation of a cover lifter, whether purchased through MANUFACTURER or separately, is not covered under warranty.

Shipping and handling charges to return Fabric Skin to MANUFACTURER are NOT COVERED by the Warranty.

Failure to install the cover and/or maintain the cover in full compliance with the Safety and Owners’ Manual and Installation Instructions will VOID Warranty.

Pro-Rated Warranty for Fabric Skin is calculated as listed below

Less than 2 years: $0 + S/H
Greater than 2 years less than 3 years: 40% prevailing list price + S/H
Greater than 3 years less than 5 years: 75% of prevailing list price + S/H

FIVE (5) YEAR FULL WARRANTY AGAINST CORE WEIGHT GAIN
Five (5) year full warranty on all spa covers with regard to excessive weight gain due to water saturation. If MANUFACTURER has determined that a spa cover has gained more than 25 percent of its original weight due to water saturation of the core insulation of the cover, MANUFACTURER will send a replacement(s) for the core or cores that have become saturated. Warranty does not cover improper use or any of the following:

Immersion of the cover in water (except ones designed for that)
Punctures of the cover due to sharp objects
Chafing or wearing holes in spa cover by dragging over rough surfaces or storing against sharp objects.

Shipping and handling charges are NOT COVERED by the Warranty.

Failure to install the cover and/or maintain the cover in full compliance with the Safety and Owners’ Manual and Installation Instructions will VOID Warranty.

DAMAGE DUE TO SHIPPING
Manufacturer will, at its discretion, repair or replace components that are damaged in shipping. Complete replacement is often not feasible or necessary.

All repairs, if performed using approved MANUFACTURER materials and procedures, will not adversely affect any other terms of this warranty. Photo documentation of damage and repairs are required. Repairs may require:

Sending the fabric skin back to MANUFACTURER for repair.
Installation of repair kits and approved patches to underside materials.
Other procedures as directed by MANUFACTURER.

For all warrantied items, under no circumstances shall MANUFACTURER be responsible for labor costs associated with the removal, shipment or re-installation of any cover. MANUFACTURER is also not responsible for any other expenses, consequential, incidental or otherwise.

THE EXPRESS WARRANTIES CONTAINED HEREIN ARE THE SOLE WARRANTIES AVAILABLE TO OWNERS OR USERS OF ALL DURACORE PRODUCT LINES MANUFACTURED AND BACKED BY SPA COVER PRODUCTS, LLC ON BEHALF OF MEYCO POOL COVERS. ALL WARRANTIES OF IMPLIED MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE ARE HEREBY DISCLAIMED. UNDER NO CIRCUMSTANCES SHALL SPA COVER PRODUCTS, MEYCO POOL COVERS OR ANY OF ITS AFFILIATES BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING INJURY TO PERSON, DAMAGE TO SPA OR OTHER PROPERTY, OR LOSS OF USE OF SPA AND LIABILITY FOR ALL SUCH DAMAGES ARE HEREBY DISCLAIMED.

NOTICE:
THE LIMITATIONS OF WARRANTY MAY NOT BE PERMITTED IN CERTAIN STATES, IN WHICH CASE WARRANTIES WILL BE LIMITED TO THE EXTENT PERMITTED BY APPLICABLE LAW. CONSULT THE LAW OF YOUR STATE FOR MORE INFORMATION.

THIS COVER HAS BEEN CAREFULLY PHYSICALLY INSPECTED PRIOR TO SHIPPING AND HAS BEEN DETERMINED FREE OF MANUFACTURING OR MATERIAL DEFECTS.

SERVICE
To obtain warranty service, contact your reseller, or email our customer service team at sales@spacoverproducts.com

ASTM STANDARDS

DuraCore Plus and DuraCore Super covers are manufactured to meet current ASTM standards F-1346-91 for hot tub/spa covers 8ft or less or greater than 8ft when installed correctly using ASTM-compliant locking security/safety straps. DuraCore LT covers are not designated as ASTM compliant and should not be used as a safety spa cover.

Load Bearing <8ft Snow Load <8ft Load Bearing >8ft Load Bearing >8ft

LT No 6 inches or less No 6 inches or less

Plus Yes (up to 175lbs) 24" or less Yes (up to 150 lbs) 12" or less

Super Yes (up to 375 lbs) 36" or less Yes (up to 285 lbs) 23" or less